Why Choose Linc CX Automation Solutions?
Linc is the leading Customer Experience (CX) Automation solution built for modern enterprise retailers and disruptor brands to rapidly solve complex, high fidelity, eCommerce use cases through built-in and extensible Digital Workers, offloading 85% + of the customer experience across all conversational channels.
With the ability to resolve support inquiries through automated conversational solutions and self-service landing pages, your business can deliver anywhere-engagement and real-time services across the entire customer journey.
Benefits of Linc’s CX Automation Solutions.
Results That Speak For Themselves
- Marketing-leading automated resolution rate of over 85%
- 90%+ Net Promoter Score
- 26% increase in sales conversions
A Superior Business Model
- Pre-built and bespoke solutions based on your needs
- Dedicated support through a single vendor
- Rapid deployment to achieve automation resolution in weeks
A Complete End-to-End Solution
- Policy-based service engines for essential eCommerce use cases
- AI-powered product knowledge graph based on your catalog
- Zero-integration built in context creation and management
Purpose Built For Retail
- Out-of-the-box support for 300+ service topics
- Pre-trained precise natural language understanding
- Built-in service engine for order support, promo support, and more
- Inherent integrations with shipping carriers and leading customer support platforms
Intelligent, Proactive Digital Workers
- Automated agents that understand complex context and intent
- Drive revenue, customer conversions and retention
- Collect valuable, actionable customer insights
- Seamless handoff to live and offline agents when necessary
Explore Linc’s CX Automation Solutions
Linc’s extensive integration with leading eCommerce platforms, ESPs, shipping carriers and customer support platforms used by enterprise brands allows us to deliver proactive updates and highly accurate order tracking from the moment a purchase is made. Your customers will benefit from immediate insight to where their order is and when they can expect it from the moment their order is processed.
Meet Our Digital Workers
Linc AI-powered Digital Workers delight your customers with effective real-time resolution and engaging, individualized interaction experience. To your agents, they are both effective first responders offloading tedious support issues, and effective collaborators that pass on context and recommendations in case agent hand-off.
Order Support
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Consultative Selling
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Buying Assistance
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Customer Retention
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Discover What Linc Can Do For Your Business
Lamps Plus
“Its a win for both our customers and our business because it helps us differentiate in the market, enhance and automate our customer communications, and reduce costs.”
PACSUN
"We partnered with Linc because of their ability to drive engagement with our shoppers after a purchase, automating basic tasks to lessen the burden on our Customer Service agents.”
Pure Formulas
"Linc’s CX Platform enables us to create a superior customer-centric experience, evolve with customer behavior and build loyalty with more personalized and engaging communications.”
Carters Oshkosh
"I loved the text message notifications while I was waiting for my package. The delivery was very quick and I was notified every step of the way, and received day it was promised"
Pura Vida Bracelets
“Linc has helped us achieve an NPS score greater than 80 which has been a huge win for our customer service team and overall as a company."
The Ridge Wallets
“With Linc, we were able to get over 25% of our entire customer base converted into SMS and social network channels where they can be connected with our brand at all times”
Levis Strauss
"Business Messages creates a stronger customer experience by enabling us to do a better job at ‘hearing’ shoppers, answering their questions and uncovering new ways to delight Levi’s fans.”
In The News.
How To Scale Your Retail Customer Care In The Face Of These Extraordinary Times
In my work helping businesses enhance and scale customer experience (CX), I’ve seen firsthand how the current pandemic is..
Forrester Report: The State of Chat in Retail 2021
According to Forrester Research, in 2020, 42% of US online adults said that it was important for retailers to offer live online chat on their websites, up from 27% in 2019.
Poor Customer Service Can Hinder Holiday Sales and Inflict Lasting Damage on the Company’s Reputation
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Six Challenges You Need To Conquer To Effectively Deliver Automated Customer Care
“As Forrester and other industry analyst firms predict, developing digital-first customer experiences that..
The Key Trends Reshaping CX in a Post-COVID Era
From small local boutiques to iconic department stores, no corner of the retail sector has been untouched by the COVID-19 pandemic. and the separation between..
Linc’s Leading CX Automation Solution Now Fully Integrated With SAP Store
Today, Linc announced that its leading CX Automation platform has been added to the SAP Store, the recently created marketplace for..
How Consumers Now Define a Good Customer Experience
A new study of consumers in the U.S. and UK from customer experience management company Sitel Group shows that the majority of shoppers today…
Linc Launches Tool to Help Retailers Facilitate E-commerce Subscriptions.
Perspectives: What AI Can, and Can’t, do for Retailers Today
Much of the buzz about the potential for artificial intelligence to transform retailing has little to do with reality. Here are some insights into how retailers can use AI today..
Linc CEO Fang Cheng Identifies the Missing Links in Retailers’ Omnichannel Capabilities
“Even as things start improving and store reopening are happening, digital interactions for customer support are at an elevated..
Built for Enterprise Solutions.
Enterprise Businesses Rely on Linc to Power Automated Experiences at Scale With Business Critical Reliability at the Forefront.
Built to Scale
With over 100+ pre-built digital workers and a nearly endless amount of customization options, Linc’s platform is scalable for any use case.
Best-in-Class Security
Robust 24/7 monitoring and a pre-built architecture for high-availability to ensure your CX strategy can scale.
Business-Critical Reliability
Linc Support is always on-call to ensure our systems are running so that your services remain reliable during all crucial business moments.
Privacy & Data Insights
Best-in-class privacy and safety protocols ensure the only people seeing your data are the ones that are intended to.
Pre-Built Integrations
Linc’s open API format allows businesses to easily and securely add new integrations.
GDPR & CCPA Compliance
Linc’s CX Automation platform and features are built and ready out-of-the-box for GDPR and CCPA compliance.
Ready to Get Started?
Schedule a call with one of our customer experience automation experts to start building your conversational AI roadmap
Audit Your Current Customer Experience Solutions
See How Much You Can Save in Customer Support Overhead Costs Through Automation
See Linc Digital Workers Solving Complex Customer Support Inquiries