Insights and Strategies to Enhance the Customer Experience.

Customer Experience Insights

Stay Updated on the Latest Trends in Customer Experience Automation and Conversational AI Powered Customer Service

Retail CX Insights: Black Friday By the Numbers

Retail CX Insights: Black Friday By the Numbers

Black Friday By The Numbers – What Our Data Tells Us   Black Friday weekend is the peak of the retail year, driving ... read more

2021 Holiday Retail Trends That Will Save Your Customer Experience

2021 Holiday Retail Trends That Will Save Your Customer Experience

Is Your Retail Brand Ready For the 2021 Holiday Shopping Season?   With the 2021 holiday shopping season well ... read more

Top Ten Use Cases for AI ChatBot Automation in eCommerce

Top Ten Use Cases for AI ChatBot Automation in eCommerce

Learn the Top Ten Use Cases For AI Chatbots in Your e-Commerce Automation Strategy     It’s time to ... read more

How to Build a CX Automation First Strategy

How to Build a CX Automation First Strategy

  Is Your Retail Brand Ready to Go CX Automation First?   Customer Experience-CX Automation holds the key to ... read more

Advantages of Bespoke Customer Service for Retailers

Advantages of Bespoke Customer Service for Retailers

Deliver Stellar Shopping Experiences With Bespoke Customer Service In this article we'll be covering the advantages of ... read more

How Beauty Retail Brands Can Drive Customer Loyalty

How Beauty Retail Brands Can Drive Customer Loyalty

How Can Beauty Product Retailers Retain and Engage Loyal Customers?   Post pandemic with e-Commerce first driving ... read more

Customer Experience Platforms Vs. Conversational AI Platforms

Customer Experience Platforms Vs. Conversational AI Platforms

What is the Difference Between a Customer Experience (CX) Platform and a Conversational AI Platform?   In this ... read more

Effects of the Covid-19 Pandemic on Retail Brands

Effects of the Covid-19 Pandemic on Retail Brands

Retailers That Survived 2020 Without an Adequate CX Automation Solution Will Need to Act Fast in a Post Covid-19 2021 The ... read more

5 Features to Look For in a Customer Experience Platform

5 Features to Look For in a Customer Experience Platform

In 2021 and beyond, a superior customer experience will be tantamount to businesses who want to survive and thrive, ... read more

4 Ways Customers and Retailers Win Big With Live Chat

4 Ways Customers and Retailers Win Big With Live Chat

  Retailers are Suffering From Long Wait Times and Decreased Sales During the Pandemic. Using Live Chat Can Help Close ... read more

Customer Experience Offerings Essential for Apparel Brands in 2020

Customer Experience Offerings Essential for Apparel Brands in 2020

Deliver an Incredible Customer Experience that Includes Offerings to Increase Brand Loyalty As apparel brands close out ... read more

How To Choose a Customer Experience (CX) Platform

How To Choose a Customer Experience (CX) Platform

With Many Emerging Technologies Available, How Do You Choose which Customer Experience (CX) Platform is Right for ... read more

How Luxury Brands Can Automate Customer Service at Scale

How Luxury Brands Can Automate Customer Service at Scale

Luxury Retail Brands Can Automate Personalized Customer Service at Scale   The rise of eCommerce and rising ... read more

Your Data Won’t Get Results Without Context

Your Data Won’t Get Results Without Context

As featured in Forbes In our digital world, customer centricity, the customer experience and personalization separate the ... read more

Best Practices for Setting up a Referral Marketing Program

Best Practices for Setting up a Referral Marketing Program

Guest Post from our Partners at Talkable People naturally trust other people. For example, imagine your friend sends you ... read more

Automated Shopper Assistance: What It Is and What It Means for Retailers

Automated Shopper Assistance: What It Is and What It Means for Retailers

What is Automated Shopper Assistance and What Does it Mean For You as a Retailer? Simply put, automated shopper ... read more

Multi-Channel Customer Journeys Are The New Reality

Multi-Channel Customer Journeys Are The New Reality

The linear customer journey a straight line from research to engagement to purchase where everything hinges on conversion ... read more

Best Practices for Increasing Shopper Opt-In Rates

Best Practices for Increasing Shopper Opt-In Rates

Shopper opt-ins are the secret sauce to marketing your products and services to your future and current customers. With ... read more

Best Practices for Customer Engagement at Every Touchpoint

Best Practices for Customer Engagement at Every Touchpoint

Crafting an experience that will keep customers coming back makes business sense. The cost of replacing a lost customer ... read more

6 Costly Misunderstandings about Chatbots and Amazon Alexa

6 Costly Misunderstandings about Chatbots and Amazon Alexa

Retailers are facing a raft of challenges this quarter. Amazon capturing more than half of total online retail growth, ... read more

4 Steps for Integrating Customer Care Automation Into Your Marketing Strategy

4 Steps for Integrating Customer Care Automation Into Your Marketing Strategy

As featured in Destination CRM The era of noreply@brand.com is over and the time for automated, conversational ... read more

Customer Experience as the New Competitive Battleground

Customer Experience as the New Competitive Battleground

Buying and selling online began in earnest in the ‘90s. In 1995, the year Amazon and eBay both started, the internet existed ... read more

The Evolution of CX Automation

The Evolution of CX Automation

Since the first checkouts appeared online more than 20 years ago, CX has changed significantly As the battle for customer ... read more

How to Make a ChatBot Smarter

How to Make a ChatBot Smarter

Chat Bot Intelligence - Current State A simple chat bot can answer simple queries about - “How is the weather?”, “How are ... read more

Explore Linc’s CX Automation Solutions

Linc’s extensive integration with leading eCommerce platforms, ESPs, shipping carriers and customer support platforms used by enterprise brands allows us to deliver proactive updates and highly accurate order tracking from the moment a purchase is made. Your customers will benefit from immediate insight to where their order is and when they can expect it from the moment their order is processed.