Insights and Strategies to Enhance the Customer Experience.
Customer Experience Insights
Stay Updated on the Latest Trends in Customer Experience Automation and Conversational AI Powered Customer Service
Retail CX Insights: Black Friday By the Numbers
Black Friday By The Numbers – What Our Data Tells Us Black Friday weekend is the peak of the retail year, driving ... read more
2021 Holiday Retail Trends That Will Save Your Customer Experience
Is Your Retail Brand Ready For the 2021 Holiday Shopping Season? With the 2021 holiday shopping season well ... read more
Top Ten Use Cases for AI ChatBot Automation in eCommerce
Learn the Top Ten Use Cases For AI Chatbots in Your e-Commerce Automation Strategy It’s time to ... read more
How to Build a CX Automation First Strategy
Is Your Retail Brand Ready to Go CX Automation First? Customer Experience-CX Automation holds the key to ... read more
Advantages of Bespoke Customer Service for Retailers
Deliver Stellar Shopping Experiences With Bespoke Customer Service In this article we'll be covering the advantages of ... read more
How Beauty Retail Brands Can Drive Customer Loyalty
How Can Beauty Product Retailers Retain and Engage Loyal Customers? Post pandemic with e-Commerce first driving ... read more
Customer Experience Platforms Vs. Conversational AI Platforms
What is the Difference Between a Customer Experience (CX) Platform and a Conversational AI Platform? In this ... read more
Effects of the Covid-19 Pandemic on Retail Brands
Retailers That Survived 2020 Without an Adequate CX Automation Solution Will Need to Act Fast in a Post Covid-19 2021 The ... read more
5 Features to Look For in a Customer Experience Platform
In 2021 and beyond, a superior customer experience will be tantamount to businesses who want to survive and thrive, ... read more
4 Ways Customers and Retailers Win Big With Live Chat
Retailers are Suffering From Long Wait Times and Decreased Sales During the Pandemic. Using Live Chat Can Help Close ... read more
Customer Experience Offerings Essential for Apparel Brands in 2020
Deliver an Incredible Customer Experience that Includes Offerings to Increase Brand Loyalty As apparel brands close out ... read more
How To Choose a Customer Experience (CX) Platform
With Many Emerging Technologies Available, How Do You Choose which Customer Experience (CX) Platform is Right for ... read more
How Luxury Brands Can Automate Customer Service at Scale
Luxury Retail Brands Can Automate Personalized Customer Service at Scale The rise of eCommerce and rising ... read more
Your Data Won’t Get Results Without Context
As featured in Forbes In our digital world, customer centricity, the customer experience and personalization separate the ... read more
Best Practices for Setting up a Referral Marketing Program
Guest Post from our Partners at Talkable People naturally trust other people. For example, imagine your friend sends you ... read more
Automated Shopper Assistance: What It Is and What It Means for Retailers
What is Automated Shopper Assistance and What Does it Mean For You as a Retailer? Simply put, automated shopper ... read more
Multi-Channel Customer Journeys Are The New Reality
The linear customer journey a straight line from research to engagement to purchase where everything hinges on conversion ... read more
Best Practices for Increasing Shopper Opt-In Rates
Shopper opt-ins are the secret sauce to marketing your products and services to your future and current customers. With ... read more
Best Practices for Customer Engagement at Every Touchpoint
Crafting an experience that will keep customers coming back makes business sense. The cost of replacing a lost customer ... read more
6 Costly Misunderstandings about Chatbots and Amazon Alexa
Retailers are facing a raft of challenges this quarter. Amazon capturing more than half of total online retail growth, ... read more
4 Steps for Integrating Customer Care Automation Into Your Marketing Strategy
As featured in Destination CRM The era of noreply@brand.com is over and the time for automated, conversational ... read more
Customer Experience as the New Competitive Battleground
Buying and selling online began in earnest in the ‘90s. In 1995, the year Amazon and eBay both started, the internet existed ... read more
The Evolution of CX Automation
Since the first checkouts appeared online more than 20 years ago, CX has changed significantly As the battle for customer ... read more
How to Make a ChatBot Smarter
Chat Bot Intelligence - Current State A simple chat bot can answer simple queries about - “How is the weather?”, “How are ... read more
Explore Linc’s CX Automation Solutions
Linc’s extensive integration with leading eCommerce platforms, ESPs, shipping carriers and customer support platforms used by enterprise brands allows us to deliver proactive updates and highly accurate order tracking from the moment a purchase is made. Your customers will benefit from immediate insight to where their order is and when they can expect it from the moment their order is processed.
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