About Linc

Linc is reshaping the way enterprise retailers and disruptor brands provide stellar customer experiences through automation.

We are empowering our customers to deliver what matters most to their customers: an unparalleled digital experience.

Our groundbreaking and award-winning conversational AI allows us to create interactions that surpass the feeling of ‘modern’ and deliver a true glimpse of the future of customer experience in eCommerce.

In the years to come, we expect a premier customer experience (CX) to be the major competitive differentiator for a business, even more so than price or product. Customers will make their decisions on who they purchase from based on their treatment and experiences throughout the shopping lifecycle.

Our goal is to raise our customers to new heights when providing their customers with an unparalleled experience, because your success is our success.

Meet Our Founders


Fang Cheng



Dennis Wu


Awards and Recognition From

Industry Experts.

Linc Digital Workers powered by robust conversational AI are the driving force behind our award winning customer experience platform. Seamlessly automate the entire purchasing journey while providing an unparalleled automated shopping experience for your customers.


AI Breakthrough Award

Recognizing the best companies, technologies, products and services in the field of Artificial Intelligence


2021 Stevie Award Winner

For Best AI/Machine Learning Technology

big innovation award 2020

2020 Big Innovation Award

Recognizing organizations, products and people that are bringing new ideas to life in innovative ways.

Read About Linc.

Join Our Team.

From the Tech Capital to Taiwan, our team is leading the charge in disrupting the global Customer Experience landscape by advancing enterprise grade conversational AI technology.

linc is worldwide company automating customer experience for enterpised and retail brands

Santa Clara, CA

Headquartered in Silicon Valley, our Santa Clara office is the epicenter of our efforts in delivering unparalleled customer experiences.

Taipei, Taiwan

Our Taipei office is home to our elite engineering team and gives us a reach that spans the globe.

Remote Workforce

We are a company as modern and innovative as the solutions we provide, which means we don’t let location stop us from hiring the best talent the world has to offer.

Discover Why Linc Is The Leading CX Automation Solution

Linc is the leading Customer Experience (CX) Automation solution built for modern enterprise retailers and disruptor brands to rapidly solve complex, high fidelity, eCommerce use cases through built-in and extensible Digital Workers, offloading 85% + of the customer experience across all conversational channels.

Ready to Get Started?

Schedule a call with one of our customer experience automation experts to start building your conversational AI roadmap

schedule demo linc cx solutions

Audit Your Current Customer Experience Solutions

schedule demo linc cx solutions
Learn How You Can Automate 85%+ of Customer Support Inquiries
schedule demo linc cx solutions

See How Much You Can Save in Customer Support Overhead Costs Through Automation

schedule demo linc cx solutions
Develop a Clear Automation Path Unique to Your Brand and Customer Support Requirements
schedule demo linc cx solutions

See Linc Digital Workers Solving Complex Customer Support Inquiries