We are empowering our customers to deliver what matters most to their customers: an unparalleled digital experience.
Our groundbreaking and award-winning conversational AI allows us to create interactions that surpass the feeling of ‘modern’ and deliver a true glimpse of the future of customer experience in eCommerce.
In the years to come, we expect a premier customer experience (CX) to be the major competitive differentiator for a business, even more so than price or product. Customers will make their decisions on who they purchase from based on their treatment and experiences throughout the shopping lifecycle.
Our goal is to raise our customers to new heights when providing their customers with an unparalleled experience, because your success is our success.
Meet Our Founders
Fang Cheng
Founder/CEO
Dennis Wu
CTO
Awards and Recognition From
Industry Experts.
Linc Digital Workers powered by robust conversational AI are the driving force behind our award winning customer experience platform. Seamlessly automate the entire purchasing journey while providing an unparalleled automated shopping experience for your customers.
AI Breakthrough Award
Recognizing the best companies, technologies, products and services in the field of Artificial Intelligence
2021 Stevie Award Winner
For Best AI/Machine Learning Technology
2020 Big Innovation Award
Recognizing organizations, products and people that are bringing new ideas to life in innovative ways.
Read About Linc.
How To Scale Your Retail Customer Care In The Face Of These Extraordinary Times
In my work helping businesses enhance and scale customer experience (CX), I’ve seen firsthand how the current pandemic is..
Forrester Report: The State of Chat in Retail 2021
According to Forrester Research, in 2020, 42% of US online adults said that it was important for retailers to offer live online chat on their websites, up from 27% in 2019.
Poor Customer Service Can Hinder Holiday Sales and Inflict Lasting Damage on the Company’s Reputation
Peloton customers are furious over excessive order delays, and experts..
Six Challenges You Need To Conquer To Effectively Deliver Automated Customer Care
“As Forrester and other industry analyst firms predict, developing digital-first customer experiences that..
The Key Trends Reshaping CX in a Post-COVID Era
From small local boutiques to iconic department stores, no corner of the retail sector has been untouched by the COVID-19 pandemic. and the separation between..
Linc’s Leading CX Automation Solution Now Fully Integrated With SAP Store
Today, Linc announced that its leading CX Automation platform has been added to the SAP Store, the recently created marketplace for..
How Consumers Now Define a Good Customer Experience
A new study of consumers in the U.S. and UK from customer experience management company Sitel Group shows that the majority of shoppers today...
Linc Launches Tool to Help Retailers Facilitate E-commerce Subscriptions.
Perspectives: What AI Can, and Can’t, do for Retailers Today
Much of the buzz about the potential for artificial intelligence to transform retailing has little to do with reality. Here are some insights into how retailers can use AI today..
Linc CEO Fang Cheng Identifies the Missing Links in Retailers’ Omnichannel Capabilities
“Even as things start improving and store reopening are happening, digital interactions for customer support are at an elevated..
Join Our Team.
From the Tech Capital to Taiwan, our team is leading the charge in disrupting the global Customer Experience landscape by advancing enterprise grade conversational AI technology.
Santa Clara, CA
Headquartered in Silicon Valley, our Santa Clara office is the epicenter of our efforts in delivering unparalleled customer experiences.
Taipei, Taiwan
Remote Workforce
Discover Why Linc Is The Leading CX Automation Solution
Ready to Get Started?
Schedule a call with one of our customer experience automation experts to start building your conversational AI roadmap
Audit Your Current Customer Experience Solutions
See How Much You Can Save in Customer Support Overhead Costs Through Automation
See Linc Digital Workers Solving Complex Customer Support Inquiries